Payment Policy
Payment Information
Secure and convenient payment options for your doorstep delivery
Last Updated: June 2026
Accepted Payment Methods
We offer multiple convenient payment options to make your shopping experience seamless:
- M-PESA (Pochi la Biashara) – Send payment directly via Pochi la Biashara
- STK Push (Automatic Checkout) – Receive a prompt on your phone and enter your PIN
- Cash on Delivery – Pay when we deliver to your doorstep
- Bank Transfer – Direct bank transfers (details provided on request)
We'll share payment instructions when you place your order via WhatsApp.
M-PESA Pochi la Biashara
Send your payment via Pochi la Biashara using the details below:
0746 540 418
Account Name: DOORSTEP SOKO HUB
Reference: Use your order number or phone number
- Business Number: 0746 540 418
- Account Name: DOORSTEP SOKO HUB
- Reference: Use your order number or phone number as the reference
Please send your M-PESA confirmation message to us via WhatsApp after payment.
STK Push (Automatic Checkout)
For a faster and more convenient payment experience, choose our STK Push option:
Automatic Payment Prompt
We'll send an STK push directly to your phone
- How it works: We initiate the payment request and you receive an STK push on your phone
- Action required: Simply enter your M-PESA PIN on the prompt
- Confirmation: You'll receive an M-PESA confirmation message instantly
- Fast & secure: No need to type numbers or visit a till
The STK push will be sent to the phone number you used to place your order. Please ensure your phone is nearby and has network coverage.
Cash on Delivery
Prefer to pay when you receive your order? We've got you covered!
- Pay in cash when we deliver to your doorstep
- Exact change is appreciated, but our riders will have change available
- Please ensure you have the correct amount ready upon delivery
Cash on Delivery is available for all orders within our delivery areas.
Bank Transfer
For larger orders or corporate clients, we accept direct bank transfers:
- Bank details will be provided upon request
- Please use your order number as the reference
- Send your payment confirmation to us via WhatsApp
Orders are processed after payment confirmation is received.
Payment Confirmation
Once you've made your payment, please follow these steps:
- Take a screenshot of your payment confirmation
- Send it to us via WhatsApp on 0746 540 418
- We'll confirm your payment and process your order
- You'll receive a delivery time confirmation
Payment confirmation usually takes 5 – 10 minutes to process.
Payment Support
If you have any questions about payments, please contact us:
WhatsApp: 0746 540 418
Phone: 0746 540 418
We're available Monday – Saturday, 9 AM – 6 PM. For Sunday orders, we'll deliver on Monday.