Your Privacy Matters
How we collect, use, and protect your personal information
At Doorstep Soko Hub, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
By placing an order with us, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and delivery address
- Order Details: Products purchased, order history, and delivery preferences
- Payment Information: Payment method, transaction history, and confirmation details
- Communication Data: WhatsApp messages, phone calls, and any correspondence with us
- Location Data: Delivery location and service area information
We use your personal information for the following purposes:
- Order Processing: To process and deliver your orders
- Communication: To contact you regarding your orders, deliveries, and customer support
- Payment Processing: To confirm and process payments
- Service Improvement: To improve our products, services, and customer experience
- Legal Compliance: To comply with applicable laws and regulations
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist us in delivering orders (e.g., delivery riders)
- Legal Requirements: If required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- All WhatsApp communications are end-to-end encrypted
- Payment information is processed through secure M-PESA channels
- We limit access to your personal information to authorized personnel only
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information (subject to legal requirements)
- Objection: You may object to the processing of your information for certain purposes
- Withdraw Consent: You may withdraw your consent for marketing communications at any time
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out: